Terms & Conditions

1. General Terms

By accessing and using the Jastip platform ("Platform"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our Platform.

Jastip Platform is a marketplace service that connects buyers ("Customer") with personal shopping service providers ("Jastiper") to facilitate purchasing goods from abroad.

2. Account Registration

• Users must register using valid and accurate information.
• Each user is only allowed to have one account.
• Users are responsible for the security of their account and password.
• Jastipers must complete the identity verification process (KYC) before accepting orders.
• The Platform reserves the right to deactivate accounts that violate these terms without prior notice.

3. Roles & Responsibilities

4. Transactions & Payment

• All transactions use an escrow payment system where buyer funds are held by the Platform until goods are received in good condition.
• Product prices are set by Jastipers and include the item price, service fee, and other stated charges.
• Funds will be released to the Jastiper after the Customer confirms receipt, or automatically after 3 (three) days from when shipment status is marked as "Delivered".
• Refunds will be processed according to the applicable policy in case of cancellation or disputes won by the Customer.

5. Disputes & Problem Resolution

• Customers can file a dispute if goods do not match the order, are damaged, or not received.
• Disputes must be accompanied by relevant photo or video evidence.
• The Platform will review disputes and issue a decision within 3-7 business days.
• The Platform's decision is final and binding on both parties.

6. Prohibitions

Users are prohibited from:

• Conducting transactions outside the Platform to circumvent the escrow system.
• Selling illegal, dangerous, or legally prohibited goods.
• Providing false or misleading information.
• Committing fraud or actions that harm other users.
• Misusing the dispute feature for personal gain.
• Duplicating accounts or using another person's account.

7. Limitation of Liability

• The Platform acts as an intermediary and is not responsible for the quality of goods purchased by the Jastiper.
• The Platform is not responsible for shipping delays caused by third parties (couriers, customs, etc.).
• The Platform reserves the right to impose sanctions including account and fund freezing for violations of these terms.

8. Changes to Terms

The Platform reserves the right to change these Terms & Conditions at any time. Changes will be communicated through the Platform and take effect from the date of publication. Continued use of the Platform after changes constitutes acceptance of the new terms.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising shall be resolved through deliberation, and if not resolved, through the competent court in the jurisdiction of the Republic of Indonesia.