Privacy Policy

Last updated: March 1, 2026

1. Introduction

Jastip ("we") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform.

By using our services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Data: Name, email address, phone number, and password when registering.
  • Profile Data: Profile photo, bio, and additional information you fill in your profile.
  • Verification Data (KYC): ID card photo, selfie photo, and identity information for Jastiper verification.
  • Payment Data: Bank account information for fund disbursement (Jastiper).
  • Transaction Data: Order details, shipping address, and transaction history.

2.2 Automatically Collected Information

  • IP address and device information.
  • Platform usage data (pages visited, features used).
  • Cookies and similar tracking technologies.

3. Use of Information

We use your information to:

  • Provide, operate, and maintain Platform services.
  • Process transactions and payments.
  • Perform user identity verification (KYC).
  • Send notifications related to orders and account activity.
  • Handle disputes and user complaints.
  • Improve security and prevent fraud.
  • Analyze usage to improve services.
  • Comply with applicable legal obligations.

4. Data Storage & Security

  • Your personal data is stored on secure servers with adequate encryption.
  • KYC data (ID card photo and selfie) is stored encrypted and only accessible by authorized verification teams.
  • Bank account information is encrypted and not fully displayed on the Platform.
  • We implement technical and organizational security measures to protect your data from unauthorized access.
  • Data will be retained as long as your account is active or as required to fulfill legal obligations.

5. Sharing Information

We do not sell your personal data. Your information may be shared with:

  • Transaction parties: Name and contact information needed to complete transactions between Customer and Jastiper.
  • Payment gateway: Payment data to process transactions.
  • Legal authorities: If required by law or court order.
  • Service providers: Third parties assisting Platform operations (hosting, analytics, etc.) under confidentiality agreements.

6. Cookies

We use cookies to maintain login sessions, store user preferences, and analyze Platform usage. You can manage cookie usage through your browser settings, though some Platform features may not function optimally without cookies.

7. User Rights

You have the right to:

  • Access the personal data we store about you.
  • Update or correct inaccurate data.
  • Request deletion of your account and personal data, except data required to be retained by law.
  • Withdraw your data consent at any time.

To submit requests related to the above rights, please contact us through the Terms & Conditions.

8. Child Protection

Our Platform is not intended for children under 18 years of age. We do not intentionally collect personal information from minors. If we become aware that a minor's data has been collected, we will immediately delete it.

9. Policy Changes

We may update this Privacy Policy from time to time. Significant changes will be communicated via Platform notifications or email. Continued use of the Platform after changes constitutes acceptance of the new policy.

10. Contact Us

If you have questions or complaints about this Privacy Policy, please contact us:

Email: privacy@jastip.id

Address: Jakarta, Indonesia

Also see our Terms & Conditions for complete information about Platform usage.